Refund and Returns Policy

In the ever-evolving landscape of online shopping, a well-defined returns and refund policy is paramount for fostering trust and ensuring customer satisfaction. At “Imperial Century – imperialcentury.com” we understand the importance of transparency and strive to provide a hassle-free experience for our valued patrons. This comprehensive guide aims to address all your queries and concerns regarding our returns and refund procedures, ensuring a seamless journey from purchase to resolution.

The Essence of Our Returns Policy

At “Imperial Century – imperialcentury.com” we take pride in our commitment to customer satisfaction. Our returns policy is designed to alleviate any apprehensions you may have about making a purchase. We offer a 30-day no-hassle return window, providing ample time for you to evaluate your purchase and ensure it meets your expectations.

Timely Shipping: Our Unwavering Commitment

While we diligently strive to deliver your orders within the specified timeframe, occasional delays may occur due to unforeseen circumstances. Rest assured, we will not issue refunds solely based on a longer-than-anticipated delivery timeframe. Our dedicated team meticulously packs each order to minimize the risk of shipping damage, but we understand that accidents can happen during transit.

Returning an Item: Step-by-Step Guide

To initiate a return, please follow these simple steps:

  1. Timely Communication: Notify us of your intention to return an item within 14 days of receiving it. We kindly ask that you refrain from communicating any issues beyond this 14-day window, as we may not be able to process your request effectively.

  2. Pristine Condition: Ensure that the item you wish to return is in its original, unused condition, complete with all packaging materials and protective elements. If the original packaging is unavailable, please use suitable alternatives that provide adequate protection during transit.

  3. Initiate the Return Process: Contact our customer service team to initiate the return process. Our knowledgeable representatives will guide you through the necessary steps and provide you with a return authorization number.

  4. Safe Shipping: Once you have obtained the return authorization number, carefully package the item and ship it back to our designated return address. We recommend using a trackable shipping method to ensure the safe arrival of your return.

  5. Refund Processing: Upon receiving and verifying the returned item, we will promptly process your refund. Please note that refunds may take up to 10 business days to reflect in your account, depending on your financial institution’s processing times.

Items Ineligible for Returns

While our returns policy is comprehensive, certain items are non-refundable and non-cancelable due to their nature or customization:

  • Personalized or bespoke items tailored to your specific requirements
  • Perishable goods, such as food or floral arrangements
  • Commissioned pieces, including artwork, sculptures, and ceramics
  • Personal hygiene products with broken seals, such as cosmetics or undergarments

Shipping and Handling Fees

Please note that all return shipping costs, including the initial delivery charges, are the responsibility of the customer. Shipping and handling fees are non-refundable.

Damaged, Missing, or Unclaimed Orders

In the unfortunate event that your order arrives damaged or incomplete, please contact our customer service team immediately. Retain all packaging materials, as we may require additional information or photographs to file a claim with the carrier. While we take utmost care in packaging each order, “Imperial Century – imperialcentury.com” cannot be held responsible for lost, stolen, or damaged packages during transit. However, we will assist you in troubleshooting and provide the necessary information to pursue a claim with the carrier.

Cancellation of Orders

At “Imperial Century – imperialcentury.com” we reserve the right to cancel an order if the buyer has a history of negative feedback or presents a risk to our business. However, we understand that circumstances may arise where you need to cancel an order. In such cases, we adhere to the following guidelines:

Your Right to Cancel

As a consumer, you have the right to cancel any order within 14 days of receiving the goods, without providing a reason. To exercise this right, simply inform us of your decision to cancel by sending a clear statement via email to [email address].

Effects of Cancellation

Upon receiving your cancellation request, we will initiate the refund process for all payments received, including delivery costs (except for any additional charges incurred due to your choice of a non-standard delivery method). The refund will be processed using the same payment method you used for the initial transaction, unless otherwise agreed upon.

Please note that we may withhold the refund until we receive the returned goods. You are responsible for returning the items within 14 days of communicating your cancellation. The deadline is met as long as you ship the goods back before the 14-day period expires. You will bear the direct cost of returning the items.

It is important to handle the goods with care and avoid any diminished value resulting from unnecessary handling beyond what is required to establish the nature, characteristics, and functionality of the product.

Customer Satisfaction: Our Top Priority

At “Imperial Century – imperialcentury.com” we value your feedback and strive to provide exceptional service. If you are unsatisfied with your purchase or have any concerns, please reach out to our customer service team before leaving a review. Our dedicated representatives are ready to assist you and resolve any issues you may encounter.

Should you have any further questions or require additional assistance, please do not hesitate to contact us via email at support@imperialcentury.com. We are committed to ensuring a seamless and enjoyable shopping experience for all our customers.